Opalis Integration Pack for HP OpenView Service Desk 5.31

Released: 12/21/2009
© Copyright Opalis Software Inc., 2009. All rights reserved. This file contains information that supplements Opalis Integration Pack for HP OpenView Service Desk 5.31.

Contents

• Opalis Integration Pack for HP OpenView Operations Service Desk http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/welcome.htm
  • Preparing to Connect to HP OpenView Service Desk http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/oishpsdip.1.2.htm
  • Connecting to the HP OpenView Service Desk Server http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/oishpsdip.1.3.htm
  • Selecting the Java Runtime Environment http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/oishpsdip.1.4.htm
  • Objects http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/oishpsdip.1.5.htm
    • Close Incident http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/close_incident_in_service_desk.htm
    • Create Incident http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/create_incident_in_service_desk.htm
    • Get Incident http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/get_incident_from_service_desk.htm
    • Monitor Incident http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/monitor_incident_in_service_desk.htm
    • Update Incident http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/update_incident_in_service_desk.htm
    • Close Service Call http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/close_service_call.htm
    • Create Service Call http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/create_service_call.htm
    • Get Service Call http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/get_service_call.htm
    • Monitor Service Call http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/monitor_service_call.htm
    • Update Service Call http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/update_service_call.htm
    • Close Change http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_close_change.htm
    • Create Change http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_create_change.htm
    • Get Change http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_get_change.htm
    • Monitor Change http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_monitor_change.htm
    • Update Change http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_update_change.htm
    • Close Work Order http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_close_work_order.htm
    • Create Work Order http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_create_work_order.htm
    • Get Work Order http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_get_work_order.htm
    • Monitor Work Order http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_monitor_work_order.htm
    • Update Work Order http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_update_work_order.htm

Introduction

The Opalis Integration Pack for HP OpenView Service Desk is an add-on for Opalis Integration Server that enables you to build Policies that manage HP OpenView Service Desk operations.

The Opalis Integration Pack for HP Service Desk enables IT administrators to automate and integrate standardized IT processes and software with HP Service Desk incidents.

Fixes and Enhancements

UPDATED: Installation procedure and system requirements

System Requirements

* Web-api.jar file has to be installed on all Action Servers and Clients. See Installation Instructions

Integration Target Compatiibility

HP Service Desk version 4.5 with service pack 4 or higher installed.

Operating Systems

Microsoft Windows 2000 Server with SP4
Microsoft Windows Server 2003 x86 Editions
- with Service Pack 1
- with Service Pack 2

Integration Platform Compatiibility

Opalis Integration Server 5.52, 5.6, 5.6.1, 5.6.2, 6.0, 6.1, 6.2, and 6.2.2

Operating Systems

Microsoft Windows Server 2003 x86 Editions
- with Service Pack 1
- with Service Pack 2

Installation

1. Deploy the Integration Pack to the Action Servers and Clients that will use the Integration Pack. For more information about deploying Integration Packs, see the Opalis Integration Server Administrator Guide.
2. Download the HP OpenView Service Desk patch that matches the currently installed patch on your HP OpenView Service Desk system. You can find patches at:
   http://support.openview.hp.com/selfsolve/patches
3. Open the patch files and find the web-api.jar file located in the ‘api’ directory.
4. Copy web-api.jar to Program Files\Common Files\Opalis Software\Opalis Integration Server\Extensions\Support\HP Service Desk on each Action Server and Client that will be using the Integration Pack.

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Opalis Integration Pack for HP OpenView Operations (Windows) 5.12

Released: 12/21/2009
© Copyright Opalis Software Inc., 2009. All rights reserved. This file contains information that supplements Opalis Integration Pack for HP OpenView Operations (Windows) 5.12.

Contents

• Opalis Integration Pack for HP OpenView Operations (Windows) http://systemscenter.ru/opalisintegrationserver.en/oisovowip/welcome.htm
• System Requirements http://systemscenter.ru/opalisintegrationserver.en/oisovowip/system_requirements.htm
• Connecting to the HP OpenView Operations Server http://systemscenter.ru/opalisintegrationserver.en/oisovowip/connecting_to_the_hp_openview_operations_server.htm
• Installing the Web Services for HP OpenView Operations http://systemscenter.ru/opalisintegrationserver.en/oisovowip/installing_the_web_services_for_hp_openview_operations.htm
• Objects http://systemscenter.ru/opalisintegrationserver.en/oisovowip/oisovowip.1.5.htm
  • Acknowledge Message http://systemscenter.ru/opalisintegrationserver.en/oisovowip/acknowledge_message.htm
  • Add Annotation to Message http://systemscenter.ru/opalisintegrationserver.en/oisovowip/add_annotation_to_message.htm
  • Create Message http://systemscenter.ru/opalisintegrationserver.en/oisovowip/create_message.htm
  • Get Message http://systemscenter.ru/opalisintegrationserver.en/oisovowip/get_message.htm
  • Monitor Message http://systemscenter.ru/opalisintegrationserver.en/oisovowip/monitor_message.htm
  • Own/Disown Message http://systemscenter.ru/opalisintegrationserver.en/oisovowip/own_disown_message.htm
  • Update Message http://systemscenter.ru/opalisintegrationserver.en/oisovowip/update_message.htm

Introduction

The Opalis Integration Pack for HP OpenView Operations (Windows) is an add-on for Opalis Integration Server that enables you to build Policies that manage HP OpenView Operations (Windows) operations.

Efficiently and effectively managing the lifecycle for OpenView Operations messages is a challenge for many IT organizations. Users need tools that can instantly integrate and automate OpenView Operations Messages into standardized IT processes and software. The Integration Pack for OpenVew Operations allows users to monitor for key OpenView messages and take automated diagnostic or corrective actions. Opalis Integration Server also provides users with sophisticated tools to dynamically decide what actions should be taken and who to assign critical messages to via email, pager, or trouble ticketing systems such as HP OpenView Service Desk.

Additionally, access to message suppression capabilities are needed by staff in the field for both scheduled outages of managed servers and during ad-hoc maintenance periods, such as repairing a crashed server and trouble-shooting problem tickets.

Fixes and Enhancements

ADDED: Compatibility with OIS 6.2

System Requirements

* Opalis Web Services for OpenView Operations installed on the HP OpenView Operations server.

* HP OpenView Interconnect installed on the OpenView Operations Management server.

Integration Target Compatiibility

OVO 7.5 and 8.0 with OVI 3.3/3.4/3.5

Operating Systems

Microsoft Windows Server 2003 x86 Editions
- with Service Pack 1
- with Service Pack 2

Integration Platform Compatiibility

Opalis Integration Server 5.52, 5.6, 5.6.1, 5.6.2, 6.0, 6.1, 6.2, and 6.2.2

Operating Systems

Microsoft Windows Server 2003 x86 Editions
- with Service Pack 1
- with Service Pack 2

Installation

Please see the Deploying Integration Packs and Hotfixes section in Opalis Integration Server Adminisrator Guide for instructions on registration and deployment of Integration Packs.

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Opalis Integration Pack for HP OpenView Operations (Unix - Solaris) 5.12

Released: 12/21/2009
© Copyright Opalis Software Inc., 2009. All rights reserved. This file contains information that supplements Opalis Integration Pack for HP OpenView Operations (Unix - Solaris) 5.12.

Contents

• Opalis Integration Pack for HP OpenView Operations (Solaris) http://systemscenter.ru/opalisintegrationserver.en/oisip008/welcome.htm
• System Requirements http://systemscenter.ru/opalisintegrationserver.en/oisip008/system_requirements.htm
• Security Requirements http://systemscenter.ru/opalisintegrationserver.en/oisip008/security_requirements.htm
• Installing the Daemon http://systemscenter.ru/opalisintegrationserver.en/oisip008/installing_the_daemon.htm
• Using the Daemon http://systemscenter.ru/opalisintegrationserver.en/oisip008/using_the_daemon.htm
• Connecting to the HP OpenView Operations Server http://systemscenter.ru/opalisintegrationserver.en/oisip008/connecting_to_the_hp_openview_operations_server.htm
• Objects http://systemscenter.ru/opalisintegrationserver.en/oisip008/oisip008.1.7.htm
  • Acknowledge Message http://systemscenter.ru/opalisintegrationserver.en/oisip008/acknowledge_message.htm
  • Add Annotation to Message http://systemscenter.ru/opalisintegrationserver.en/oisip008/add_annotation_to_message.htm
  • Create Message http://systemscenter.ru/opalisintegrationserver.en/oisip008/create_message.htm
  • Get Message http://systemscenter.ru/opalisintegrationserver.en/oisip008/get_message.htm
  • Monitor Message http://systemscenter.ru/opalisintegrationserver.en/oisip008/monitor_message.htm
  • Own/Disown Message http://systemscenter.ru/opalisintegrationserver.en/oisip008/own_disown_message.htm
  • Set Policy Template http://systemscenter.ru/opalisintegrationserver.en/oisip008/set_policy_template.htm
  • Set Scheduled Outage http://systemscenter.ru/opalisintegrationserver.en/oisip008/set_scheduled_outage.htm
  • Update Message http://systemscenter.ru/opalisintegrationserver.en/oisip008/update_message.htm

Introduction

The Opalis Integration Pack for HP OpenView Operations (Solaris) is an add-on for Opalis Integration Server that enables you to build Policies that manage HP OpenView Operations (Solaris) operations.

Efficiently and effectively managing the lifecycle for OpenView Operations messages is a challenge for many IT organizations. Users need tools that can instantly integrate and automate OpenView Operations Messages into standardized IT processes and software. The Integration Pack for OpenVew Operations allows users to monitor for key OpenView messages and take automated diagnostic or corrective actions. Opalis Integration Server also provides users with sophisticated tools to dynamically decide what actions should be taken and who to assign critical messages to via email, pager, or trouble ticketing systems such as HP OpenView Service Desk.

Additionally, access to message suppression capabilities are needed by staff in the field for both scheduled outages of managed servers and during ad-hoc maintenance periods, such as repairing a crashed server and trouble-shooting problem tickets.

Fixes and Enhancements

ADDED: Compatibility with OIS 6.2

System Requirements

• Opalis Daemon for HP OpenView Operations installed on the HP OpenView Operations server.
• The Set Scheduled Outage object requires an ‘outage’ file to be created in the ‘/etc/opt/OV/share/conf/OpC/mgmt_sv/respmgrs’ folder of the HP OpenView Operations server. You can find a sample of this file in the HP OpenView Operations sample directory.
• The Monitor Message object requires the Message Stream Interface to be configured on your OpenView Operations server using the Administrator console. You must Enable Output in the Message Stream Interface and it must be configured to Send All Messages to Server MSI. Make sure Copy Messages is selected.
• The Integration Pack for HP OpenView Operations requires the Oracle 9 client (with all of the latest patches applied) or the Oracle 10 client with OCI installed on the Action Server computer. The service name must be configured to the OpenView Operations database. You also must add the OCI DLLs to the PATH environment variable. In a typical installation of the Oracle 9i client these DLLs will be located in 'C:\oracle\ora92\bin'.
• The ITOSOL_00403 and ITOSOL_00438 patches must be applied to your HP OpenView Operations server.
• Oracle OCI must be installed on the HP OpenView Operations server. The following environment variables must be configured. See the Oracle documentation for information about configuring the environment variables.
  
  • ORACLE_BASE
  • ORACLE_HOME
  • ORACLE_TERM
  • ORACLE_SID
• The libgcc-3.4.1-sol9-sparc-local.gz package must be installed. This can be downloaded from the Sun website.
• The following files must be located under the LD_LIBRARY_PATH environment variable. The paths in parentheses describe the typical location for each file.
  
  • libopcsv_r.so (/opt/OV/lib)
  • libopcdb.so (/opt/OV/lib)
  • libnspsv.so (/opt/OV/lib)
  • libov.so (/opt/OV/lib)
  • libocijdbc9.so (/opt/oracle/product/9.2.0/lib32)

Integration Target Compatiibility

HP OpenView Operations 8 for Sparc Solaris Version 9

Operating Systems

Solaris 9

Integration Platform Compatiibility

Opalis Integration Server 5.52, 5.6, 5.6.1, 5.6.2, 6.0, 6.1, 6.2, and 6.2.2

Operating Systems

Microsoft Windows Server 2003 x86 Editions
- with Service Pack 1
- with Service Pack 2

Installation

Please see the Deploying Integration Packs and Hotfixes section in Opalis Integration Server Adminisrator Guide for instructions on registration and deployment of Integration Packs.

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Opalis Integration Pack for HP OpenView Operations (Unix - HPUX) 5.12

Released: 12/21/2009
© Copyright Opalis Software Inc., 2009. All rights reserved. This file contains information that supplements Opalis Integration Pack for HP OpenView Operations (Unix - HPUX) 5.12.

Contents

• Opalis Integration Pack for HP OpenView Operations http://systemscenter.ru/opalisintegrationserver.en/oisovouip/welcome.htm
• System Requirements http://systemscenter.ru/opalisintegrationserver.en/oisovouip/system_requirements.htm
• Security Requirements http://systemscenter.ru/opalisintegrationserver.en/oisovouip/security_requirements.htm
• Installing the Daemon http://systemscenter.ru/opalisintegrationserver.en/oisovouip/installing_the_daemon.htm
• Using the Daemon http://systemscenter.ru/opalisintegrationserver.en/oisovouip/using_the_daemon.htm
• Connecting to the HP OpenView Operations Server http://systemscenter.ru/opalisintegrationserver.en/oisovouip/connecting_to_the_hp_openview_operations_server.htm
• Objects http://systemscenter.ru/opalisintegrationserver.en/oisovouip/oisovouip.1.7.htm
  • Acknowledge Message http://systemscenter.ru/opalisintegrationserver.en/oisovouip/acknowledge_message.htm
  • Add Annotation to Message http://systemscenter.ru/opalisintegrationserver.en/oisovouip/add_annotation_to_message.htm
  • Create Message http://systemscenter.ru/opalisintegrationserver.en/oisovouip/create_message.htm
  • Get Message http://systemscenter.ru/opalisintegrationserver.en/oisovouip/get_message.htm
  • Monitor Message http://systemscenter.ru/opalisintegrationserver.en/oisovouip/monitor_message.htm
  • Own/Disown Message http://systemscenter.ru/opalisintegrationserver.en/oisovouip/own_disown_message.htm
  • Set Policy Template http://systemscenter.ru/opalisintegrationserver.en/oisovouip/set_policy_template.htm
  • Set Scheduled Outage http://systemscenter.ru/opalisintegrationserver.en/oisovouip/set_scheduled_outage.htm
  • Update Message http://systemscenter.ru/opalisintegrationserver.en/oisovouip/update_message.htm

Introduction

The Opalis Integration Pack for HP OpenView Operations (HP-UX) is an add-on for Opalis Integration Server that enables you to build Policies that manage HP OpenView Operations (HP-UX) operations.

Efficiently and effectively managing the lifecycle for OpenView Operations messages is a challenge for many IT organizations. Users need tools that can instantly integrate and automate OpenView Operations Messages into standardized IT processes and software. The Integration Pack for OpenVew Operations allows users to monitor for key OpenView messages and take automated diagnostic or corrective actions. Opalis Integration Server also provides users with sophisticated tools to dynamically decide what actions should be taken and who to assign critical messages to via email, pager, or trouble ticketing systems such as HP OpenView Service Desk.

Additionally, access to message suppression capabilities are needed by staff in the field for both scheduled outages of managed servers and during ad-hoc maintenance periods, such as repairing a crashed server and trouble-shooting problem tickets.

Fixes and Enhancements

ADDED: Compatibility with OIS 6.2

System Requirements

• Opalis Daemon for HP OpenView Operations installed on the HP OpenView Operations server
• The Set Scheduled Outage object requires an ‘outage’ file to be created in the ‘/etc/opt/OV/share/conf/OpC/mgmt_sv/respmgrs’ folder of the HP OpenView Operations server. You can find a sample of this file in the HP OpenView Operations sample directory.
• The Monitor Message object requires the Message Stream Interface to be configured on your OpenView Operations server using the Administrator console. You must Enable Output in the Message Stream Interface and it must be configured to Send All Messages to Server MSI. Make sure Copy Messages is selected.
• Oracle 10 client with OCI installed on the Action Server computer. The service name must be configured to the OpenView Operations database. You also must add the OCI DLLs to the PATH environment variable.

Daemon on HP-UX:

• Oracle OCI must be installed on the HP OpenView Operations server. The following environment variables must be configured. See the Oracle documentation for information about configuring the environment variables.
  
  • ORACLE_BASE
  • ORACLE_HOME
  • ORACLE_TERM
  • ORACLE_SID
• The following files must be located under the SHLIB_PATH environment variable. The paths in parentheses describe the typical location for each file.
  
  • libopcsv_r.sl (/opt/OV/lib)
  • libopcdb.sl (/opt/OV/lib)
  • libnspsv.sl (/opt/OV/lib)
  • libov.sl (/opt/OV/lib)
  • libocijdbc9.sl (/opt/oracle/product/9.2.0/lib32)

Integration Target Compatiibility

HP OpenView Operations for UNIX version A. 08.10.160
HP OpenView Network Node Manager 7.53
Oracle 10.2

Operating Systems

HP-UX B.11.11

Integration Platform Compatiibility

Opalis Integration Server 5.52, 5.6, 5.6.1, 5.6.2, 6.0, 6.1, 6.2, and 6.2.2

Operating Systems

Microsoft Windows Server 2003 x86 Editions
- with Service Pack 1
- with Service Pack 2

Installation

Please see the Deploying Integration Packs and Hotfixes section in Opalis Integration Server Adminisrator Guide for instructions on registration and deployment of Integration Packs.

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