Opalis Integration Pack for BMC Remedy AR System 5.40

Released: 12/21/2009
© Copyright Opalis Software Inc., 2009. All rights reserved. This file contains information that supplements Opalis Integration Pack for BMC Remedy AR System 5.40.

Contents

• Opalis Integration Pack for BMC Remedy AR System http://systemscenter.ru/opalisintegrationserver.en/oisbmcremedyip/welcome.htm
• Preparing to Connecto BMC Remedy AR System http://systemscenter.ru/opalisintegrationserver.en/oisbmcremedyip/oisip016.1.2.htm
• Configuring BMC Remedy AR System Server Options http://systemscenter.ru/opalisintegrationserver.en/oisbmcremedyip/rars_configuring_remedy_ar_system_server_options.htm
• Handling Attachments http://systemscenter.ru/opalisintegrationserver.en/oisbmcremedyip/oisip016.1.4.htm
• Objects http://systemscenter.ru/opalisintegrationserver.en/oisbmcremedyip/oisip016.1.5.htm
  • Create Request http://systemscenter.ru/opalisintegrationserver.en/oisbmcremedyip/rars_create_request.htm
  • Get Request http://systemscenter.ru/opalisintegrationserver.en/oisbmcremedyip/rars_get_request.htm
  • Update Request http://systemscenter.ru/opalisintegrationserver.en/oisbmcremedyip/rars_update_request.htm
  • Monitor Request http://systemscenter.ru/opalisintegrationserver.en/oisbmcremedyip/rars_monitor_request.htm

Introduction

The Opalis Integration Pack for BMC Remedy AR System is an add-on for Opalis Integration Server that enables you to build Policies that manage BMC Remedy AR System operations.

This Integration Pack enables you to create, get, update, and monitor BMC Remedy AR System requests. Using this Integration Pack, you can automate the management of your requests in response to events in other systems in your data center.

 

Fixes and Enhancements

UPDATED: Installation procedure and system requirements

 

System Requirements

* BMC Remedy AR System Client files have to be installed on all Action Servers and Clients. See Installation Instructions

 

Integration Target Compatiibility

 

BMC Remedy AR System 7.1, 7.0, 6.3, 6.0, 5.1

Operating Systems

Microsoft Windows Server 2003 x86 Editions
- with Service Pack 1
- with Service Pack 2

 

Integration Platform Compatiibility

 

Opalis Integration Server 5.52, 5.6, 5.6.1, 5.6.2, 6.0, 6.1, 6.2, and 6.2.2

Operating Systems

Microsoft Windows Server 2003 x86 Editions
- with Service Pack 1
- with Service Pack 2

 

Installation

1. Deploy the Integration Pack to the Action Servers and Clients that will use the Integration Pack. For more information about deploying Integration Packs, see the Opalis Integration Server Administrator Guide.
2. Find the following files in your BMC Remedy AR System Client installation folder:
   - Arapi71.dll
   - Arrpc71.dll
   - Arutl71.dll
   - Icuinbmc32.dll
   - Icuucbmc32.dll
   - Icudt32.dll
3. Copy the files to Program Files\Common Files\Opalis Software\Opalis Integration Server\Extensions\Support\bin on all Opalis Action Servers and Clients that will use the Integration Pack.

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