Opalis Integration Pack for HP Service Manager 5.10

Released: 12/21/2009
© Copyright Opalis Software Inc., 2009. All rights reserved. This file contains information that supplements Opalis Integration Pack for HP Service Manager 5.10.

Contents

• Opalis Integration Pack for HP Service Manager 7 http://systemscenter.ru/opalisintegrationserver.en/oisip040/welcome.htm
  • Preparing to connect to HP Service Manager http://systemscenter.ru/opalisintegrationserver.en/oisip040/hpsmc_preparing_to_connect_to_hp_service_manager.htm
  • Creating connections for the HP Service Manager http://systemscenter.ru/opalisintegrationserver.en/oisip040/hpsmc_creating_connections_for_hp_server_manager.htm
  • Objects http://systemscenter.ru/opalisintegrationserver.en/oisip040/oisip040.1.4.htm
    • Monitor Entry http://systemscenter.ru/opalisintegrationserver.en/oisip040/hpsmc_monitor_entry.htm
    • Create Entry http://systemscenter.ru/opalisintegrationserver.en/oisip040/hpsmc_create_entry.htm
    • Close Entry http://systemscenter.ru/opalisintegrationserver.en/oisip040/hpsmc_close_entry.htm
    • Update Entry http://systemscenter.ru/opalisintegrationserver.en/oisip040/hpsmc_update_entry.htm
    • Get Entry http://systemscenter.ru/opalisintegrationserver.en/oisip040/hpsmc_get_entry.htm

Introduction

The Opalis Integration Pack for HP Service Manager 7 enables you to create, monitor, and manage entries in HP Service Manager. This includes manipulation of Change, Incident, and Service Desk entries.

This Integration Pack adds the following objects to Opalis Integration Server:

• Monitor Entry
• Create Entry
• Close Entry
• Update Entry
• Get Entry

For more information about these objects, please refer to the Integration Pack Online Help

Fixes and Enhancements

ADDED: Compatibility with OIS 6.2

System Requirements

For both 6.2 and 7.0 you will need a separate license in order to use the web services. Both 6.2 and 7.0 require the SOAP API capability word assigned to the user used in the IP.

ODBC configuration (System DSN) is required Client only (optional on action servers)

Integration Target Compatiibility

HP ServiceCenter 6.2 and 7.0

Operating Systems

Microsoft Windows Server 2003 x86 Editions
- with Service Pack 1
- with Service Pack 2

Integration Platform Compatiibility

Opalis Integration Server 5.52, 5.6, 5.6.1, 5.6.2, 6.0, 6.1, 6.2, and 6.2.2

Operating Systems

Microsoft Windows Server 2003 x86 Editions
- with Service Pack 1
- with Service Pack 2

Installation

Please see the Deploying Integration Packs and Hotfixes section in Opalis Integration Server Adminisrator Guide for instructions on registration and deployment of Integration Packs.

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