Opalis Integration Pack for HP OpenView Service Desk 5.31

Released: 12/21/2009
© Copyright Opalis Software Inc., 2009. All rights reserved. This file contains information that supplements Opalis Integration Pack for HP OpenView Service Desk 5.31.

Contents

• Opalis Integration Pack for HP OpenView Operations Service Desk http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/welcome.htm
  • Preparing to Connect to HP OpenView Service Desk http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/oishpsdip.1.2.htm
  • Connecting to the HP OpenView Service Desk Server http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/oishpsdip.1.3.htm
  • Selecting the Java Runtime Environment http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/oishpsdip.1.4.htm
  • Objects http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/oishpsdip.1.5.htm
    • Close Incident http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/close_incident_in_service_desk.htm
    • Create Incident http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/create_incident_in_service_desk.htm
    • Get Incident http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/get_incident_from_service_desk.htm
    • Monitor Incident http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/monitor_incident_in_service_desk.htm
    • Update Incident http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/update_incident_in_service_desk.htm
    • Close Service Call http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/close_service_call.htm
    • Create Service Call http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/create_service_call.htm
    • Get Service Call http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/get_service_call.htm
    • Monitor Service Call http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/monitor_service_call.htm
    • Update Service Call http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/update_service_call.htm
    • Close Change http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_close_change.htm
    • Create Change http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_create_change.htm
    • Get Change http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_get_change.htm
    • Monitor Change http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_monitor_change.htm
    • Update Change http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_update_change.htm
    • Close Work Order http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_close_work_order.htm
    • Create Work Order http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_create_work_order.htm
    • Get Work Order http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_get_work_order.htm
    • Monitor Work Order http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_monitor_work_order.htm
    • Update Work Order http://systemscenter.ru/opalisintegrationserver.en/oishpsdip/hpsd_update_work_order.htm

Introduction

The Opalis Integration Pack for HP OpenView Service Desk is an add-on for Opalis Integration Server that enables you to build Policies that manage HP OpenView Service Desk operations.

The Opalis Integration Pack for HP Service Desk enables IT administrators to automate and integrate standardized IT processes and software with HP Service Desk incidents.

Fixes and Enhancements

UPDATED: Installation procedure and system requirements

System Requirements

* Web-api.jar file has to be installed on all Action Servers and Clients. See Installation Instructions

Integration Target Compatiibility

HP Service Desk version 4.5 with service pack 4 or higher installed.

Operating Systems

Microsoft Windows 2000 Server with SP4
Microsoft Windows Server 2003 x86 Editions
- with Service Pack 1
- with Service Pack 2

Integration Platform Compatiibility

Opalis Integration Server 5.52, 5.6, 5.6.1, 5.6.2, 6.0, 6.1, 6.2, and 6.2.2

Operating Systems

Microsoft Windows Server 2003 x86 Editions
- with Service Pack 1
- with Service Pack 2

Installation

1. Deploy the Integration Pack to the Action Servers and Clients that will use the Integration Pack. For more information about deploying Integration Packs, see the Opalis Integration Server Administrator Guide.
2. Download the HP OpenView Service Desk patch that matches the currently installed patch on your HP OpenView Service Desk system. You can find patches at:
   http://support.openview.hp.com/selfsolve/patches
3. Open the patch files and find the web-api.jar file located in the ‘api’ directory.
4. Copy web-api.jar to Program Files\Common Files\Opalis Software\Opalis Integration Server\Extensions\Support\HP Service Desk on each Action Server and Client that will be using the Integration Pack.

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