Opalis Integration Pack for CA Unicenter Service Desk 5.22

Released: 12/21/2009
© Copyright Opalis Software Inc., 2009. All rights reserved. This file contains information that supplements Opalis Integration Pack for CA Unicenter Service Desk 5.22.

Contents

• Opalis Integration Pack for CA Unicenter Service Desk http://systemscenter.ru/opalisintegrationserver.en/oisip003/welcome.htm
• Configuring CA Unicenter Service Desk Server Options http://systemscenter.ru/opalisintegrationserver.en/oisip003/causd_configuring_ca_unicenter_service_desk_server_options.htm
• Objects http://systemscenter.ru/opalisintegrationserver.en/oisip003/oisip003.1.3.htm
  • Close/Delete Unit http://systemscenter.ru/opalisintegrationserver.en/oisip003/causd_close_delete_unit.htm
  • Create Unit http://systemscenter.ru/opalisintegrationserver.en/oisip003/causd_create_unit.htm
  • Get Unit http://systemscenter.ru/opalisintegrationserver.en/oisip003/causd_get_unit.htm
  • Monitor Unit http://systemscenter.ru/opalisintegrationserver.en/oisip003/causd_monitor_unit.htm
  • Update Unit http://systemscenter.ru/opalisintegrationserver.en/oisip003/causd_update_unit.htm

Introduction

The Opalis Integration Pack for CA Unicenter Service Desk is an add-on for Opalis Integration Server that enables you to build Policies that manage CA Unicenter Service Desk operations.

Running your business well depends on the smooth operation of an efficient service desk. However, waiting for issues to be discovered carries risk. And, when discovered, your staff must take time from other duties to explain and report the situation to the service desk staff.

• Close/Delete Unit
• Create Unit
• Get Unit
• Monitor Unit
• Update Unit

Fixes and Enhancements

ADDED: Compatibility with OIS 6.2

System Requirements

No additional requirements

Integration Target Compatiibility

CA Unicenter ServicePlus Service Desk 6.0 or 11.0

Operating Systems

Microsoft Windows Server 2003 x86 Editions
- with Service Pack 1
- with Service Pack 2

Integration Platform Compatiibility

 

Opalis Integration Server 5.52, 5.6, 5.6.1, 5.6.2, 6.0, 6.1, 6.2, and 6.2.2

Operating Systems

Microsoft Windows Server 2003 x86 Editions
- with Service Pack 1
- with Service Pack 2

Installation

Please see the "Deploying Integration Packs and Hotfixes" section in Opalis Integration Server Adminisrator Guide for instructions on registration and deployment of Integration Packs.

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